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MallOS Facilities · HSE & CAPA

An incident can't close while its CAPA is open.

Incidents move through a seven-stage lifecycle with 5-Why investigation, CAPA and verification — and any visitor can report a hazard anonymously by QR.

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HSE incident

The problem

Near misses are the cheapest lesson a mall gets. Most are never logged, because reporting depends on someone finding the right form.

How it works

01ReportStaff or anonymous QR.

02ClassifyType and severity.

03Investigate5-Why root cause.

04CAPAOwner and due date.

05GenerateTicket, job card, maintenance.

06Verify & closeOnly when CAPA is done.

Capabilities

Incidents

7-stage lifecycle

Near miss to injury

People and equipment involved

Attachments

Investigation

5-Why analysis

CAPA with owners

Overdue CAPA tracking

Verification step

Reporting

Anonymous QR report

Rate-limited, private

HSE audits and findings

One-click job cards

Built in

Incident stages

5-Why

Root cause method

Anonymous reporting

Closures with open CAPA

Connects with

Statutory compliance

Job cards, assets & PPM

Audit, security & API

Next step

See your mall on one screen.

A 30-minute live demo on a working mall — floorplan, leasing, billing and facilities, end to end.

Book a live demo

A MallOS consultant replies within one working day.