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FREIGHT
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Give the customer the answer directly.

Live shipment tracking, milestone history, documents, proof of delivery, invoices and statements — published from operations, not maintained separately.

The problem

A forwarding office spends a large share of its day answering where-is-my-shipment questions. Each answer requires opening the operations system, checking the carrier site, and often calling an agent.

A portal only removes that work if it shows the same data operations sees. A portal fed by a nightly export creates a second version of the truth and more calls, not fewer.

Core workflow

What the customer can finish alone.

01
Rate enquiry
Request a quotation on a known lane.
02
Booking request
Submit a booking against an accepted quote.
03
Track
Live status and milestone history per shipment.
04
Documents
Download the released document set.
05
Delivery
ETA changes and proof of delivery.
06
Account
Invoices, statements and outstanding balance.
What it covers

Visibility

Shipment list and searchMilestone timelineETA and delay notificationsContainer and free-day statusProof of delivery

Self-service

Rate enquiryBooking requestDocument downloadDelivery instructionsSupport requests

Account

Invoices and credit notesStatement of accountOutstanding balanceMulti-user access by companyArabic and English interface
Operational outcomes
−44%
Where-is-my-shipment calls
71%
Customers actively using the portal
Live
Same data as operations
−19 days
Average collection period

Ranges observed on Al Jawad engagements. Targets agreed in assessment.

Open the portal to ten customers.

We enable ten accounts for a month and measure the change in inbound status calls.