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HIS

Put patients in control.

Booking, family members, medical records, results, prescriptions, invoices and payment — from the same platform the hospital runs on, not a separate app with its own data.

The problem

Most patient apps are a booking form in front of a call centre. They cannot show a result, a prescription or an invoice, because those live in systems the app was never connected to.

The measure of a portal is how much traffic it removes from the counter and the phone.

Core workflow

What the patient can finish alone.

01
Book
Real clinician availability, not a request form.
02
Prepare
Instructions, forms, consent and coverage confirmation.
03
Attend
Check-in, queue position and visit history.
04
Receive
Results, reports and prescriptions as they are published.
05
Pay
Invoices, insurance share and online payment.
06
Follow up
Recalls, repeat prescriptions and family records.
Key capabilities

Access

Appointment booking and changesFamily member profilesMedical record summaryLaboratory and imaging resultsPrescription download

Financial

Invoices and receiptsInsurance details and shareOnline paymentPayment historyEstimates before treatment

Communication

SMS and WhatsApp notificationsAppointment remindersResult availability alertsArabic and English interfaceMobile and web access
Operational outcomes
−44%
Call centre booking volume
62%
Results collected digitally
−29%
Counter payment queue
−41%
No-show rate with reminders

Ranges observed on Al Jawad engagements. Your targets are set in diagnosis, before the work starts.

Show your patients one real journey.

We configure the portal for one service line and measure what leaves the counter.