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HIS
HIS overview/Outpatient & appointments
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Clinic capacity is a scheduling decision.

Appointments, resources, rooms and clinician time managed as one capacity model — with the clinical encounter and its billing on the same platform.

The problem

Outpatient volume is usually limited less by demand than by how the schedule is built: fixed slot lengths, no-shows absorbed silently, and rooms allocated by habit rather than by session.

The measurable questions are simple and rarely answered: what share of clinician time was used, and what did each unused slot cost.

Core workflow

From booking to closed encounter.

01
Booking
Portal, call centre, walk-in and referral routed into one calendar.
02
Eligibility
Coverage checked before the visit, not at the cashier.
03
Arrival
Check-in, queue and room assignment against the live session.
04
Consultation
Clinical workspace with history, orders and prescribing in one screen.
05
Orders
Laboratory, imaging and pharmacy dispatched from the encounter.
06
Closure
Coding, invoice and follow-up created from documented activity.
Key capabilities

Scheduling

Clinician and resource calendarsSession and slot templatesRooms and equipmentOverbooking rulesWaiting list and recalls

Patient flow

Check-in and queue displayNo-show and cancellation trackingReminders by SMS and WhatsAppReferrals in and outMulti-site booking

Clinic performance

Utilisation by clinicianWaiting time by stageRevenue per sessionConversion to proceduresPayer mix by clinic
Operational outcomes
+16%
Clinician utilisation
−41%
No-show rate
−12 min
Average patient waiting time
Same day
Invoice closed after visit

Ranges observed on Al Jawad engagements. Your targets are set in diagnosis, before the work starts.

Model one clinic before you change all of them.

We take a single specialty, rebuild its capacity model, and show the throughput difference before any wider rollout.