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FMCG
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The order is not sold until it is delivered.

Delivery planning, vehicle loading by route, driver execution with proof of delivery, and returns and damages captured at the door rather than reconstructed at the depot.

The problem

In FMCG the delivery is where the sale is confirmed or lost. A short delivery, a rejected pallet or a near-expiry batch refused at the door all become credit notes — and all of them are recorded, if at all, hours later at the depot.

Capturing the exception at the door is what makes the credit note accurate and the returns figure attributable.

Core workflow

Order to confirmed delivery.

01
Delivery plan
Orders grouped by route, window and vehicle.
02
Loading
Load list by batch, verified against the vehicle.
03
Dispatch
Driver receives the run on a device.
04
Delivery
Quantity confirmed, exceptions recorded at the door.
05
Returns
Refusals, damages and expiry returns with reason.
06
Settlement
Cash collected, credit note raised automatically.
What it covers

Planning

Delivery route planningVehicle capacity and loadingTime windows and appointmentsOwn fleet and third partyLoad verification

Execution

Driver mobile run sheetDelivery confirmation by lineProof of delivery captureCash and cheque collectionFailed delivery handling

Returns

Refusal and short deliveryDamaged goodsExpiry and near-expiry returnsCredit note automationReturns reason analysis
Operational outcomes
+16%
Drops per vehicle per day
At the door
Exceptions captured
−52%
Credit note disputes
1.8%
Returns as % of sales

Ranges observed on Al Jawad engagements. Targets agreed in assessment.

Run one depot's deliveries on the platform.

Two weeks, one depot. We report drops per vehicle, exception capture and credit note accuracy.