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One inventory. Every channel.

Online catalogue and orders drawing on the same inventory as the stores, click and collect, ship from store, and returns accepted anywhere regardless of where the sale happened.

The problem

Most retailers run online as a separate business with its own stock allocation, which guarantees the item a customer wants online is sitting unsold in a store fifteen minutes away.

A single stock pool is only safe when store stock accuracy is high — which is why omnichannel is an execution problem before it is a technology one.

Core workflow

Online order to fulfilled anywhere.

01
Catalogue
Products, prices and availability published.
02
Order
Placed online, payment captured.
03
Sourcing
Best location chosen — warehouse or store.
04
Fulfilment
Picked in store or warehouse, packed.
05
Handover
Collected in store or shipped to the customer.
06
Returns
Accepted at any store, back into stock.
What it covers

Online

Product catalogue and contentLive availability by locationOnline paymentPromotions and loyalty onlineArabic and English storefront

Fulfilment

Single stock poolOrder sourcing rulesClick and collectShip from storeDelivery partner integration

Service

Returns at any storeExchange across channelsOrder status and trackingUnified customer recordChannel margin visibility
Operational outcomes
One pool
Stock across store and online
+21%
Online availability
34%
Online orders fulfilled by stores
Any store
Returns accepted

Ranges observed on Al Jawad engagements. Targets agreed in assessment.

Connect one store to the online stock pool.

We enable ship-from-store for one location and report the online sales it unlocks.