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DISTRIBUTION
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On time is a warehouse decision.

Order picking and packing, dispatch by route, driver execution with proof of delivery, returns processing and cost to serve measured per customer and per delivery point.

The problem

Distributors compete on service level and rarely cost it. Two customers with identical revenue can differ by three points of margin purely through drop frequency, order size and delivery distance.

Cost to serve is what turns a service conversation into a commercial one: it is the evidence for changing a minimum order value or a delivery frequency without losing the account.

Core workflow

Confirmed order to proof of delivery.

01
Release
Orders released to the warehouse by cut-off.
02
Pick & pack
Picked, verified, packed and labelled.
03
Route
Deliveries grouped by area and vehicle.
04
Dispatch
Loaded and released, documents attached.
05
Delivery
POD captured, shortages recorded at the door.
06
Cost to serve
Delivery cost attributed to the customer.
What it covers

Warehouse

Pick lists and wave releasePick verificationPacking and labellingConsolidation and stagingCut-off and priority handling

Delivery

Route planning by areaOwn fleet and third partyDriver mobile run sheetProof of deliveryFailed delivery and reattempt

Returns & cost

Returns authorisationDamage and shortage claimsCredit note automationCost to serve by customerDelivery point profitability
Operational outcomes
97.4%
On-time delivery
+18%
Drops per vehicle per day
Per customer
Cost to serve, not blended
0.9%
Returns as % of sales

Ranges observed on Al Jawad engagements. Targets agreed in assessment.

Cost to serve your top twenty customers.

We attribute delivery and handling cost per customer and show which accounts are unprofitable at current terms.