The problem
Pharmacy sits between clinical intent and physical stock, and is usually asked to reconcile the two after the fact — a prescription written in one system, stock held in another, and billing in a third.
The cost of that reconciliation is expiry write-offs, unbilled dispensing, and pharmacists spending their day on clarification instead of clinical review.
Core workflow
The dispensing sequence.
01
Prescription
Written in the encounter, arriving in the pharmacy queue.
02
Pharmacist review
Clinical validation, interactions, substitution and coverage.
03
Dispensing
Full, partial or refill dispensing against batch and expiry.
04
Administration
Inpatient administration recorded against the order.
05
Stock
FEFO movement, transfers between pharmacies, reorder points.
06
Billing
Dispensed items priced to the correct payer automatically.
Key capabilities
Clinical pharmacy
Prescription queueValidation and clarificationSubstitution rulesMedication reconciliationControlled medication register
Dispensing
Full and partial dispensingRefills and repeat prescriptionsUnit dose for wardsPatient counselling notesReturns and wastage
Inventory
Batch and lot trackingExpiry and FEFOMultiple pharmacies and storesPurchasing and suppliersStock counts and variance
Connects with
Operational outcomes
−47%
Expiry write-offs
−7 min
Outpatient dispensing time
0
Unbilled dispensed items
100%
Controlled items traceable
Ranges observed on Al Jawad engagements. Your targets are set in diagnosis, before the work starts.