Run the entire aftersales operation.
Booking, check-in, job cards, technician planning, time capture, parts requests, digital inspection, customer approval and WIP — measured as productivity and utilisation.
92%
Bay utilisation
104%
Technician efficiency
71%
Digital repair approvals
Our position
Aftersales is where the group's annuity lives, and it is usually run as a queue of repair orders rather than as a production operation with a capacity and a yield.
Bays, technician hours, parts availability and customer approval are one scheduling problem. When they are modelled together, utilisation and efficiency both move.
What it covers
Service bookingCheck-inJob cardsLabour operationsTechnician planningTime trackingParts requestsSublet workDigital inspectionCustomer approvalWIPService history
What changes
Today
With the DMS
Job cards on paper at the bay
Digital job cards with time capture
Approval chased by phone
Photo-based approval from the customer
WIP known at month-end
WIP live per bay and per job
Next step
Workshop: is it costing you more than you can see?
A working session on this module alone — your VINs, your branches, your numbers. We show the workflow, then tell you what would have to change operationally before it would hold.
What the session covers
Workshop as your team would run it
The workflow configured against how your operation works today, not a generic demonstration.
The numbers it moves
Which of your operating metrics this module changes, and how quickly they would move.
What would have to change first
An honest read on the process and ownership changes this module depends on.