FOOD & BEVERAGE
The problem
Delivery volume flatters the top line and quietly compresses margin. Aggregator commission, packaging and driver cost can turn a thirty-eight per cent dish into a fifteen per cent one, and most operators only see the blended figure.
Catering has the opposite problem: high value, low frequency, and usually costed from experience rather than from the recipe library that already exists.
Core workflow
Channel order to net margin.
01
Channel order
Aggregator, own app or phone, into one queue.
02
Preparation
Routed to the kitchen with a promised time.
03
Dispatch
Own driver or aggregator rider assigned.
04
Delivery
Status tracked, delivery time recorded.
05
Settlement
Aggregator payout reconciled to orders.
06
Net margin
Commission and delivery cost netted per dish.
What it covers
Delivery
Aggregator order integrationOwn app and phone ordersDriver assignment and trackingDelivery zones and feesPromised time performance
Settlement
Aggregator commission by channelPayout reconciliationPackaging cost per orderDriver cost per deliveryNet margin by channel
Catering
Event quotation and menuGuest count and portioningProduction plan for the eventEquipment and logisticsEvent billing and profitability
Connects with
Operational outcomes
Per dish
Net margin after commission
100%
Aggregator payouts reconciled
−9 min
Order to dispatch time
+21%
Catering event margin
Ranges observed on Al Jawad engagements. Targets agreed in assessment.